Privacy Policy

Welcome to the Nord-Essence privacy policy. We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and share data when you engage with our coaching services. Please take a moment to read through this document to understand how we handle your data. By using our services, you agree to the terms outlined in this privacy policy.

1. Data Collection

We collect the following types of data from our clients:

• Personal Information: This includes names, email addresses, phone numbers, and any other information necessary for communication and service delivery.
• Payment Information: Clients provide bank account details for processing payments via bank transfer.

2. Purpose of Data Collection

We collect client data for the following purposes:

• Service Delivery: To provide coaching services, track progress, and communicate effectively.
• Billing and Payments: To process payments via bank transfer and manage financial transactions.
• Communication: To send updates, appointment reminders, and relevant coaching materials.
• Marketing: To send marketing communications related to our coaching services. Here’s how we handle marketing communications. Please refer to section 3 for more information on Marketing Communications.

3. Marketing Communications

We may use client data to send marketing communications related to our coaching services. Here’s how we handle marketing communications:

· Consent: We obtain explicit consent from clients before sending marketing emails or messages. Clients can opt in or out of receiving such communications during the registration process.

· Content: Our marketing communications include relevant coaching updates, special offers, and valuable content related to personal development and well-being.

· Frequency: We respect clients’ preferences regarding communication frequency. Clients can choose to receive marketing messages weekly, monthly, or as needed.

· Unsubscribe: Clients can easily unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.

4. Data Storage

We take data security seriously. Here’s how we store client information:

• Secure Servers: Client data is stored on secure servers with restricted access.
• Encryption: We use encryption protocols to protect sensitive information during transmission.
• Third-Party Tools: We may use reputable third-party tools (e.g., CRM systems, email providers) to manage client data. These tools also adhere to privacy regulations.

5. Data Sharing

We do not share client data with third parties unless required by law or for specific purposes:

• Service Providers: We may share data with trusted service providers (e.g., payment processors, email services) to facilitate our operations.
• Legal Obligations: If legally compelled, we may disclose information to comply with court orders or government requests.

6. Data Retention

We retain client data only as long as necessary:

• Active Clients: We keep data for the duration of the coaching engagement.
• Inactive Clients: If a client becomes inactive, we retain data for a reasonable period (e.g., 2+ years) in case they return.

7. Data Security

We prioritize the security of client data and take the following measures:

• Access Control:  Only authorized personnel have access to client information. We restrict access based on job roles and responsibilities.
• Encryption: Client data is encrypted during transmission and storage to prevent unauthorized access.
• Regular  Audits: We conduct periodic security audits to identify vulnerabilities and address them promptly.
• Incident  Response: In the event of a data breach or security incident, we have protocols in place to mitigate the impact and notify affected parties.

8. Cookies 

We use cookies on our website to enhance user experience and improve our services. Cookies are small text files stored on your device when you visit our site. Here’s how we use cookies:

· Essential Cookies: These cookies are necessary for the proper functioning of our website. They allow you to navigate our site, access secure areas, and use essential features.

· Analytics Cookies: We use analytics tools (e.g., Google Analytics) to collect anonymized data about website traffic, user behaviour, and interactions. This helps us understand how visitors use our site and make informed improvements.

· Preference Cookies: These cookies remember your preferences (e.g., language, region) to provide a personalised experience during your visits.

Opting Out - You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, note that some features of our website may not function correctly if you disable cookies. By using our website, you consent to the use of cookies and tracking technologies as described in this policy.

9. Client Rights

Clients have the following rights regarding their data:

• Access: Clients can request access to their personal information.
• Correction: Clients can ask us to correct any inaccuracies in their data.
• Erasure: Clients can request the deletion of their data (subject to legal requirements).
• Objection: Clients can object to specific data processing activities.

10. How to Exercise Rights

Clients can exercise their rights at any time by contacting us. We will respond promptly and address their requests. To contact Nord-Essence please email: Contact@Nord-Essence.co.uk

Conclusion

We are committed to protecting our clients’ privacy and ensuring compliance with applicable privacy laws. If you have any questions or concerns, please reach out to us using the contact details contained within this privacy notice.

Thank you for choosing Nord-Essence.

This policy was last updated July 2024.